Terms & Conditions

These terms govern your use of tax-samadhan.com and the professional services we supply through it. They absorb what would otherwise sit in separate website usage and intellectual property policies, so one document carries the whole contractual position. Read clause 6 before you buy and clause 13 before you dispute.

1. Who you are contracting with

1.1 This website and the services on it are operated by TAXSAMADHAN CONSULTING PRIVATE LIMITED, trading as Tax-Samadhan, CIN U74120UP2022PTC167960, GSTIN 09AAJCT5530G1Z7, incorporated in India on 20 July 2022, registered office at 19/201, Sundram Khand, Sector 19, Vasundhara, Ghaziabad, Uttar Pradesh 201012, India.

1.2 “We”, “us” and “our” mean that company. “You” and “Client” mean the person or entity using the website or engaging us. If you act for a company, you confirm you may bind it.

1.3 Using this website means you accept clauses 2 to 5 and 10 to 17. Placing an order means you also accept clauses 6 to 9.

2. Definitions

2.1 Engagement Confirmation means the written confirmation or engagement letter we issue setting out the agreed scope, fee, timeline and assumptions. Deliverable means a report, opinion, computation, filing, model or memorandum identified in it. Scoping Call means the initial call at which the matter is defined. Business Day means Monday to Friday excluding public holidays in Uttar Pradesh; business hours are 09:30 to 18:30 IST.

3. Use of this website

3.1 Permitted use

3.1.1 You may read, print and download pages for your own business reference. Any other use requires our written permission.

3.2 Prohibited use

3.2.1 You must not use this website to host, display, upload or transmit information that is defamatory, obscene, invasive of another’s privacy, insulting on the basis of gender, racially or ethnically objectionable, related to money laundering or gambling, harmful to a child, infringing of another’s intellectual property, deceptive as to origin, threatening to the unity, integrity, defence, security or sovereignty of India, or otherwise unlawful. This list is published as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 require.

3.2.2 You must not attempt unauthorised access to the website, its server or any connected system; introduce malicious code; scrape content; test its vulnerability; overload it; frame it; or misrepresent your identity in a form.

3.2.3 We may suspend access, remove material and report conduct to the appropriate authority where these terms are breached.

3.3 Accounts

3.3.1 If you create an account, you are responsible for your credentials and for activity under them. Tell us at once if it is compromised.

3.4 Availability

3.4.1 We do not guarantee uninterrupted access. Maintenance, hosting failures and events outside our control will cause outages. The website is provided as it stands; the commitments that matter to a paying client are in the Service Level Commitments.

3.5 Links and embeds

3.5.1 Where we link to another site, we do not endorse it and are not responsible for it. Google Maps is the only third-party embed here; its behaviour is described in the Cookie Policy.

4. Website content is not advice

4.1 The pages, articles and resources here are general commentary. They are not tax, legal, accounting, valuation or investment advice, are not directed at your circumstances, and no relationship arises from reading them. The full position is in the Disclaimer, which forms part of these terms.

5. Prices, GST and payment

5.1 Prices displayed on this website are exclusive of GST and are stated in Indian Rupees.

5.2 Where the billing address is in India, GST at 18% is added at checkout and shown before payment.

5.3 Where the supply qualifies as an export of services under the Integrated Goods and Services Tax Act 2017, it is zero-rated and invoiced without GST against a letter of undertaking. Qualification depends on the place of supply and on payment in convertible foreign exchange; where those conditions are not met, GST is charged.

5.4 A tax invoice is issued for every payment, to the email address on the order.

5.5 Payment is taken through a third-party gateway. We do not receive or store card numbers or payment credentials. Bank charges, conversion costs and card issuer fees are yours.

6. How a contract is formed

6.1 A price displayed here is an invitation to treat. Your order is an offer.

6.2 A contract forms only when we issue a written Engagement Confirmation or engagement letter. Payment, an order number and an automated acknowledgement do not by themselves form a contract for the professional work.

6.3 We may decline an order: where a conflict of interest exists, where we cannot satisfy ourselves as to the Client’s identity or source of funds, where the matter is outside our competence, or where the work would require a position we consider untenable. Any sum paid is then returned in full.

6.4 We normally hold the Scoping Call within one Business Day of order confirmation. If the scope discussed there differs materially from what was purchased, we restate the scope and the fee in writing, and neither party is bound until you accept that restatement.

7. Scope, changes and Client responsibilities

7.1 We perform what the Engagement Confirmation says and nothing else. Exclusions stated in it, and on the service page under “What is not included”, are part of the contract.

7.2 Out-of-scope work requires your written approval of the additional fee before it starts. We do not do extra work and invoice for it afterwards, and you are not liable for work you never approved in writing.

7.3 You will give us complete and accurate information, access to the people and records we identify, and decisions within the agreed timeframes. Our conclusions rest on what you give us, and we do not audit it unless the engagement says so. Delay on your side moves the delivery date by at least the length of the delay.

8. Delivery

8.1 All services are delivered digitally and nothing is shipped. How Deliverables are transmitted, and what “delivery” means for a report, a filing and a retainer, is in the Delivery Policy (Digital Services).

9. Cancellation and refunds

9.1 Cancellation rights, deduction scales, retainer notice and refund timelines are in the Refund & Cancellation Policy, which forms part of these terms and is linked from checkout before payment.

10. Intellectual property

10.1 Our material

10.1.1 The website, its text, structure, illustrations, typography, code, methodologies, checklists, models and templates are owned by or licensed to us, and protected by the Copyright Act 1957 and the Trade Marks Act 1999. “Tax-Samadhan” and the tagline “Tax concerns? We are the solution.” are our marks.

10.1.2 You may not copy, republish, adapt, translate, sell, create derivative works from our material, or use it to train a machine-learning model, without our written consent. Quoting a short extract with attribution and a link is permitted.

10.2 Deliverables

10.2.1 On payment in full, you receive a non-exclusive, non-transferable, perpetual licence to use the Deliverable for the purpose stated in the Engagement Confirmation.

10.2.2 We retain ownership of the methodology, working papers, templates, models and know-how used to produce it, including anything of general application developed during the engagement. You acquire no rights in those.

10.2.3 A Deliverable is prepared for you and for the stated purpose. It may not be quoted, circulated or relied on by anyone else without our prior written consent, which we may make conditional on that party accepting the same limitations.

10.3 Your material

10.3.1 You keep ownership of everything you give us, and grant us a licence to use it for the engagement, for internal quality review, and for the retention periods in the Privacy Policy. You confirm you have the right to give us that material and that our use of it infringes no one’s rights.

10.4 Feedback and infringement

10.4.1 A suggestion you send us about our services or this website may be used by us without obligation to you.

10.4.2 If you believe material here infringes your rights, write to the Grievance Officer at the address in clause 12, identifying the material and your right in it. We act on complete complaints within 36 hours as the Intermediary Guidelines 2021 require, and resolve them in 15 days.

11. Confidentiality

11.1 Each party will keep the other’s confidential information confidential, use it only for the engagement, and protect it with at least the care it applies to its own. The obligation survives termination. It does not cover information that is public without breach, was already lawfully held, or must be disclosed by law or a regulator. Our practices are in the Service Level Commitments.

12. Grievance Officer

12.1 Complaints about this website, an order, a Deliverable, a payment or a privacy matter go to:

12.2 Acknowledgement, decision timelines and escalation are in the Grievance Redressal Policy.

13. Liability

13.1 Nothing in these terms excludes liability for fraud, wilful misconduct, or anything that cannot lawfully be excluded, including rights a consumer has under the Consumer Protection Act 2019.

13.2 Subject to 13.1, our aggregate liability in connection with an engagement, whether in contract, tort, statute or otherwise, is limited to the fees actually paid to us for that engagement.

13.3 Subject to 13.1, we are not liable for loss of profit, revenue, anticipated savings, goodwill or data, for business interruption, or for indirect or consequential loss, however arising.

13.4 We are not liable for a conclusion that proves wrong because the information given to us was incomplete or inaccurate, for a change in law after a Deliverable is issued, or for a decision you take beyond the advice given.

13.5 We do not claim to hold professional indemnity insurance and you should not assume such cover stands behind these limits.

13.6 A claim must be notified to us in writing within 12 months of the date you became aware, or ought reasonably to have become aware, of the matter giving rise to it.

14. Term, suspension and termination

14.1 Either party may terminate an engagement by written notice where the other commits a material breach and does not remedy it within 15 days of being told of it.

14.2 We may suspend work where an invoice is more than 30 days overdue, where a conflict emerges, or where continuing would breach law or professional obligation. We will tell you why.

14.3 On termination you pay for professional time recorded and third-party costs incurred, and we hand over the work product paid for.

14.4 Retainers are cancellable on 30 days’ written notice, on the terms in the Refund & Cancellation Policy.

15. Force majeure

15.1 Neither party is liable for failure to perform caused by an event beyond its reasonable control, including natural disaster, epidemic, war, civil unrest, government action, or failure of public telecommunications or power. The affected party will tell the other promptly and both will act to limit the effect. If it continues beyond 60 days, either party may terminate and clause 14.3 applies.

16. Governing law and dispute resolution

16.1 These terms and every engagement under them are governed by Indian law, including the Indian Contract Act 1872 and, where you deal as a consumer, the Consumer Protection Act 2019 and the E-Commerce Rules 2020.

16.2 Step one — discussion. A party with a dispute must give the other written notice describing it. Senior representatives of both parties then discuss it in good faith for 30 days from that notice.

16.3 Step two — arbitration. A dispute unresolved after those 30 days is referred to and finally resolved by arbitration under the Arbitration and Conciliation Act 1996 before a sole arbitrator appointed by agreement, failing which as that Act provides. The seat is Ghaziabad, Uttar Pradesh, India, the language English, and the award final and binding on both parties.

16.4 Nothing in 16.2 or 16.3 prevents either party applying to a court for urgent interim relief, or a consumer approaching a consumer commission under the Consumer Protection Act 2019.

17. General

17.1 Entire agreement. The Engagement Confirmation, these terms and the policies they refer to are the whole agreement between us and replace anything said before. Where the Engagement Confirmation conflicts with these terms, it prevails for that engagement.

17.2 Assignment. You may not assign your rights without our written consent. We do not subcontract an engagement without telling you, and remain responsible for work we subcontract.

17.3 Severability and waiver. If a provision is held unenforceable, the rest continues. A failure to enforce a right is not a waiver of it. No one other than the parties may enforce these terms.

17.4 Notices. Notices to us go to info@tax-samadhan.com and to the registered office; notices to you go to the email address on the order or Engagement Confirmation.

17.5 Changes. We may amend these terms for future orders. The effective date at the head of this page shows the current version. An engagement is governed by the terms in force when its Engagement Confirmation was issued.