We have no awards, no testimonials and no client logos to show you. What we have instead is a set of commitments we are prepared to publish and be held to. This document carries them, together with the professional standards the work is done under and the security controls the work is done inside. It absorbs what would otherwise be a separate ethics statement and security policy.
1. Status of this document
1.1 These commitments are made by TAXSAMADHAN CONSULTING PRIVATE LIMITED, CIN U74120UP2022PTC167960, GSTIN 09AAJCT5530G1Z7, registered office 19/201, Sundram Khand, Sector 19, Vasundhara, Ghaziabad, Uttar Pradesh 201012, India.
1.2 They form part of the Terms & Conditions and apply to every engagement. Where an Engagement Confirmation states a different standard for a specific matter, that standard governs that matter.
1.3 Business hours are 09:30 to 18:30 IST. A business day is Monday to Friday, excluding public holidays in Uttar Pradesh. A request received after 18:30 is treated as received at 09:30 on the next business day.
2. Responsiveness
| Commitment | Standard |
|---|---|
| First response to a new enquiry | Within 8 business hours, and always by the end of the next business day |
| Scoping call after an order is confirmed | Normally within 1 business day |
| Engagement Confirmation or engagement letter | Issued after the scoping call and before any substantive work begins |
| Response to a query during a live engagement | Within 8 business hours for a query on work in progress; within 24 business hours where a written position or a recalculation is required |
| Escalation to the engagement lead | Within 2 business days of a written escalation |
| Escalation to a senior representative | Within 5 business days, after which the 30-day good-faith discussion period under the Terms & Conditions applies |
| Acknowledgement of a refund request | 2 business days, with a written decision in 7 business days |
| Acknowledgement of a complaint | 48 hours, resolved within 1 month |
| Acknowledgement of a data-principal request | 2 business days, answered within 30 days |
| Re-issue of a deliverable already paid for | 3 business days |
| Notice that a delivery date is at risk | Before the date passes, never after |
We would rather publish a figure we can meet on a bad week than one that reads well on a good one. Where a commitment above is being confirmed, it is marked rather than guessed.
3. How an engagement is run
3.1 Scope before work
3.1.1 Nothing is done before the scope, the fee, the assumptions and the delivery date are written down and accepted. A contract forms on issue of the Engagement Confirmation and not before, as clause 6.2 of the Terms & Conditions provides.
3.1.2 Out-of-scope work requires your written approval of the additional fee before it starts. We do not carry out unapproved work and present the invoice afterwards.
3.1.3 Exclusions are stated as clearly as inclusions. Where a matter needs a specialist we do not hold, we say so at scoping rather than after payment.
3.2 During the work
- One named point of contact, with a second person who knows the file, so an absence does not stop the matter.
- Advice of any significance is recorded in writing. A view given on a call is confirmed by email.
- Assumptions, the information relied on, and the limitations of the conclusion are stated in the deliverable itself.
- Time is recorded against the matter as it is worked, which is what makes the unearned-portion calculation in the Refund & Cancellation Policy auditable.
- Where a statutory due date governs, we work to an internal date ahead of it and flag risk to that date immediately.
3.3 Review before issue
3.3.1 No deliverable leaves this firm on one person’s signature alone. Preparer and reviewer are different people, and the reviewer checks the position taken, the arithmetic, the source authority cited and the internal consistency of the document.
3.3.2 Where a position is finely balanced, the deliverable says so, sets out the alternative reading, and states which we consider the better view and why. Certainty is not manufactured for presentation.
3.3.3 Work requiring a registered signatory is performed and signed by a professional holding the relevant registration.
4. Professional standards
4.1 Integrity
4.1.1 We give the answer the facts and the law support, including when it is not the answer you wanted. We will not sign a position we do not believe is defensible, however commercially convenient it would be.
4.1.2 We will not backdate a document, restate a fact we know to be wrong, or produce a valuation to a predetermined figure.
4.2 Independence and conflicts
4.2.1 Conflict checks are run before an engagement is accepted and again when a new party enters a matter.
4.2.2 Where a conflict cannot be managed, we decline the work or withdraw, and we return the fee on the basis in clause 7 of the Refund & Cancellation Policy.
4.2.3 We take no commission, referral fee or other benefit from a third party in connection with your matter without telling you in writing first.
4.3 Competence
4.3.1 We take work we are competent to do. Where a matter needs capability we do not have, we say so and, if you want, help you find it.
4.3.2 Positions are checked against the current statute, rules, notifications, circulars and case law at the date of the deliverable. Where the law is unsettled, that is disclosed.
4.4 Confidentiality
4.4.1 Client information is confidential, indefinitely, and the obligation survives the end of the engagement.
4.4.2 Access is restricted to the people working on the matter. Client files are separated so that one engagement cannot be read from another.
4.4.3 We do not name clients, publish client logos, or use a client’s matter as marketing material. Where a case study is ever published, it will be with written consent and on agreed wording.
4.4.4 Confidential information is disclosed only where the client instructs it, or where Indian law, a court or a regulator requires it. Where we are permitted to tell you a disclosure has been made, we do.
4.5 Honest description of ourselves
- We hold no award, ranking, rating or accreditation and claim none.
- We publish no testimonials, client names or client logos.
- We hold no ISO 27001 certification, no SOC 2 report and no equivalent security certification.
- We make no claim to hold professional indemnity insurance.
- We do not describe capability we do not have, and we do not present method as achieved client outcome.
4.6 Onboarding, anti-money-laundering and anti-bribery
4.6.1 We verify the identity of the client and, where relevant, of the persons controlling it, before an engagement begins. We may ask about the source of funds. Where we cannot satisfy ourselves, we decline the work and return the fee.
4.6.2 We do not offer, give, solicit or accept a bribe or a facilitation payment, in any amount, to any person, in any jurisdiction. We will not accept an engagement whose purpose is to conceal an unlawful arrangement.
4.6.3 Anyone in the firm may raise a concern about the ethics of an engagement to the Grievance Officer without disadvantage to themselves.
5. Security
5.1 What we operate
- Access control. Access is granted on a need-to-know basis, tied to a named individual, reviewed when a role changes, and revoked on the day someone leaves.
- Authentication. Multi-factor authentication on email, on file storage and on every administrative account. Shared logins are not used.
- Encryption. TLS for the website, for email in transit and for file exchange. Encryption at rest on the systems that hold engagement files. Device disk encryption on every machine that touches client data.
- Segregation. Client folders are separated and permissioned individually.
- Endpoint control. Managed devices, current operating systems, automatic patching and screen locks.
- Transfer. Sensitive material moves through a controlled store with time-limited links, not through consumer messaging apps. WhatsApp is used for coordination only.
- Backups. Engagement data is backed up on a regular cycle, held separately from the live system, and restoration is tested.
- Logging. Access to administrative systems is logged and reviewed.
- Disposal. Media is securely wiped or destroyed at end of life. Records past their retention period are deleted, on the schedule in the Privacy Policy.
- Suppliers. Hosting, email, storage, payment and analytics providers are contracted to process data only on our instructions. We do not receive or store card numbers or payment credentials.
- Website. Forms are protected by a hidden field and a submission-timing check on our own server, with no third-party captcha script. Fonts are self-hosted. Non-essential scripts are blocked until consent, as the Cookie Policy describes.
5.2 What we do not claim
5.2.1 We hold no ISO 27001 certification, no SOC 2 Type I or Type II report, and no equivalent independent security certification or attestation. Nothing on this website should be read as implying one.
5.2.2 What section 5.1 describes is a set of controls we consider reasonable for a firm of our size handling financial and tax records. It has not been audited, certified or attested by an external body. If your procurement process requires certified assurance, you should know that before you engage us, not after.
5.2.3 We answer security questionnaires honestly, including where the answer is no.
5.3 Incidents
5.3.1 A suspected incident is contained first, then investigated, then reported. We do not wait for certainty before telling an affected client that their data may be involved.
5.3.2 Where a personal data breach occurs, we notify the Data Protection Board of India and affected individuals as the Digital Personal Data Protection Act 2023 requires, and where the GDPR or UK GDPR applies, the competent supervisory authority within 72 hours of becoming aware where the regulation requires it.
5.3.3 After an incident we write up what happened, what we changed, and what remains open, and we give that account to affected clients.
5.4 What we need from you
5.4.1 Keep your account credentials confidential. Tell us in writing when a nominated recipient leaves your organisation. Send us what an engagement needs and not more — do not send bulk personal data we have not asked for. Verify bank details by telephone using a number you already hold before you pay any invoice.
6. Continuity
6.1 Engagement records are held on backed-up systems, not on a single device, so a lost machine does not lose your matter.
6.2 The work is delivered virtually by design. An office being unreachable does not stop delivery.
6.3 Where an event outside our control does interrupt an engagement, clause 15 of the Terms & Conditions applies and we tell you promptly what it means for your dates.
7. If we miss a commitment
7.1 We tell you before the deadline passes, not after, and we give a revised date rather than an apology without one.
7.2 Where a miss is within our control and causes material delay, you may cancel and recover the unearned portion under clause 3.3 of the Refund & Cancellation Policy.
7.3 Where a deliverable does not meet the agreed scope, it is re-performed at no charge, or the affected portion refunded, under clause 5 of that policy.
7.4 If our answer does not settle the matter, the Grievance Redressal Policy sets out the escalation, the timelines and the external routes available to you.
8. What these commitments do not do
- They do not guarantee an outcome from an authority, a tribunal or a counterparty. The Disclaimer explains why.
- They do not survive your own delay. Dates move by at least the length of a delay in information, access or decisions.
- They do not apply during an event of force majeure.
- They do not extend the liability position in clause 13 of the Terms & Conditions, and they are not an assurance of insurance cover.
9. Review and contact
9.1 These commitments are reviewed at least annually and whenever a service or a system changes materially. The effective date at the head of the page shows the current version.
9.2 info@tax-samadhan.com · +91 7303967800 · Monday to Friday, 09:30–18:30 IST.