If a question below is answered vaguely, that is a fault worth reporting. The point of this page is to let you decide whether to contact the firm without having to get on a call first.
Working with us
Do you only work with companies in Delhi NCR?
No. The registered office is in Ghaziabad, Uttar Pradesh, but delivery is virtual and clients are taken across India. Location affects almost nothing in this work. What matters is whether the entity’s records are in a state that can be worked with remotely, and that is a question about bookkeeping discipline rather than geography.
Everything is delivered remotely. Does that actually work for tax and accounting work?
It works because the underlying systems are already remote. Returns are filed on government portals, notices arrive electronically with a Document Identification Number, assessments are conducted through the faceless system, and accounting records sit in cloud ledgers. The parts that genuinely benefit from a room, such as a difficult scoping discussion or a decision on a contentious position, are done on video with the documents on screen.
Who will actually do my work?
A named engagement lead who stays with the file, supported by whoever the work requires. The firm does not publish individual names on the website. What is published instead is the control: every deliverable is reviewed by a second person before it goes out, and work requiring a registered signatory is performed and signed by a professional holding the relevant registration.
Can you take over from our existing accountant or auditor?
Yes, and it is a common starting point. A transition begins with a review of what has been filed, what is outstanding and what has been assumed. Statutory audit independence is respected: the firm does not take on work that would compromise an auditor’s position, and if a proposed engagement creates that conflict you will be told before you engage, not after.
What is the smallest engagement you will take?
A single defined piece of work, such as one reconciliation, one valuation or one notice response. The firm does not require a retainer as an entry point. It is reasonable to test the working relationship on something contained before handing over a function.
Scope and deliverables
How is the scope of work agreed?
In writing, before anything starts. The scoping document states the work items, the deliverables by name, the assumptions the price rests on, the information the firm needs from you, and the exclusions. It is deliberately specific about exclusions, because that is where disputes come from.
What happens if the work turns out to be bigger than scoped?
You are told before the extra work is done, not after it appears on an invoice. If the position on the ground differs from the assumptions in the scope, the firm issues a written variation setting out what changed, what it adds and what it costs. You can accept it, decline it, or narrow the original scope instead.
What do I actually receive at the end?
Named artefacts, listed in the scope before work starts. Depending on the engagement that might be a reconciliation workbook with a signed summary, a valuation report with the method and inputs set out, a drafted reply to a notice with its annexures indexed, or a monthly reporting pack. You receive the working files, not only a conclusion.
Do you sign statutory forms and returns?
Where a filing requires signature by a professional holding a particular registration or membership, it is performed and signed by a professional holding it. Where a form must be signed by a director or authorised signatory of your company, the firm prepares it and you sign it. The scoping document states which of the two applies to each deliverable.
What happens if I disagree with your conclusions?
Say so, and say why. If your objection identifies a fact the analysis missed or a reading of the law that was not considered, the work is revised at no cost, because it was wrong. If the disagreement is one of judgement rather than fact, the firm will set out its reasoning in writing, record your alternative position and the reason for it, and let you decide how to proceed. What the firm will not do is sign or support a position it considers unsustainable. You are entitled to take a different view; you are not entitled to have this firm’s name on it.
Pricing, GST and payment
Why are your prices published when other firms quote on request?
Because “on request” costs you a week and a phone call to learn something that could have taken ten seconds, and it usually means the number is set after the firm has assessed how much you can pay. Publishing the price fixes it before anyone knows anything about you. It also disciplines the firm: a published price forces the scope behind it to be defined tightly enough to be delivered at that price. The trade-off is honest. Published prices suit defined work. Large or open-ended engagements carry a request-for-quote route instead, and that is stated on the product page rather than hidden.
Is GST included in the displayed price?
No. Every price is displayed exclusive of GST, with “plus applicable GST” stated beside it. Indian billing addresses are charged GST at the applicable rate at checkout. Where the recipient is outside India and the supply qualifies as an export of service, Indian GST is not charged on the invoice.
Does a displayed price bind you?
Yes. Under the Consumer Protection (E-Commerce) Rules 2020, a displayed price is an offer that binds the seller on acceptance. That is precisely why the prices on this site are set at figures the firm is willing to be held to, and why the scope behind each one is written down.
Do you charge for the first conversation?
No. The scoping conversation is not billed. It exists so that both sides can work out whether the engagement makes sense, and a firm that charges for that is charging you to find out whether it wants your business.
How do retainers work, and can I stop one?
Retainers run monthly against a defined scope. Either side may end a retainer on 30 days’ written notice. There is no penalty for leaving and no long lock-in, because a retainer that has to be enforced by contract has already failed.
Can I get a refund?
Within limits that are published rather than negotiated case by case. A purchase cancelled within seven days and before work has commenced is refunded, subject to a stated scoping deduction. Once work is under way, the unearned portion is refundable. No refund is available once an engagement has passed substantial completion or once a draft deliverable has been issued, because the value in this work is the analysis and it cannot be returned. Refund requests are acknowledged within two business days, decided within seven, and remitted within five to seven business days of approval. The full terms are on the Refund and Cancellation page and they govern.
Data and confidentiality
Where is my data stored and who can see it?
In the firm’s controlled systems, accessible to the people working on your engagement and to the reviewer. Client data is not shared with third parties except where you instruct it or the law requires it. Data is handled under the Digital Personal Data Protection Act, 2023, and requests about personal data go to the Grievance Officer.
Are you ISO 27001 or SOC 2 certified?
No. The firm holds no security certification and says so rather than implying otherwise with a badge. What it does have are stated controls: access limited to the engagement team, documents exchanged through controlled channels rather than personal accounts, and defined retention and deletion practice. Those are verifiable in the way a certification logo is not.
Do you use WhatsApp for client documents?
WhatsApp is used for short questions and confirmations during an engagement. It is not used as a document channel. Financial records, notices and personal data move through email or a controlled file transfer, so that there is a retrievable record and the material is not sitting in a consumer messaging application.
What happens to my data when the engagement ends?
Working files are retained for the period required by law and by the firm’s retention policy, then deleted. You can request a copy of your records at any time. You can also request deletion, subject to the records the firm is statutorily obliged to keep, and you will be told which those are.
Will you tell my auditor, my lender or the tax authority something I told you?
Not without your instruction, unless the law compels it. If the firm is legally compelled to disclose something, you are informed unless the firm is prohibited from informing you. That is a narrow exception and it is stated because the alternative is an assurance that cannot be honoured.
International clients
Can you invoice a non-Indian entity, and is GST charged?
Yes. Invoices are raised on the overseas entity in the agreed currency. Where the recipient is outside India and the supply qualifies as an export of service under GST law, Indian GST is not charged. If the place of supply falls in India despite an overseas recipient, GST applies and you are told before the invoice is raised, not after.
We are a foreign parent setting up in India. Where do you start?
With the shape of the entity and the transactions it will have with the group, because those two decisions determine the compliance burden for years afterwards. Intercompany service agreements, cost allocation and funding structure all become transfer pricing questions the moment the entity trades. Getting them documented at the start is far cheaper than reconstructing them during an assessment.
Can you work to our group reporting calendar?
Yes, and it is worth agreeing the calendar in the scope. Indian statutory deadlines do not move for a group close, so a monthly cycle usually has to satisfy both. The practical constraint is your close date: a group that wants a reporting pack by working day three needs its Indian bank feeds and vendor invoices to arrive in time, and that is a process question as much as an accounting one.
Do you handle transfer pricing documentation?
Yes, including the accountant’s report on international transactions and the local documentation that supports it. The applicable thresholds and forms depend on the value of your international transactions and the size of your group, and they are set out on the International Tax and Transfer Pricing product page.
Getting started
What do you need from me to begin?
For a first conversation: the entity name and constitution, the year or period in question, and any notice or document that triggered the enquiry. For an engagement to start: an accepted scope, the identified information set, and access to whatever ledger or portal the work depends on.
How quickly can work start?
A scoping conversation is offered on the next business day after an enquiry. Once the scope is accepted and the information is with the firm, work starts. The information handover is usually the constraint, not the firm’s capacity, and the scope names exactly which documents are needed so that the handover is one exchange rather than five.
What if I have a deadline in three days?
Say so in the first line of your email, with the date. Some deadlines can be extended by a properly drafted request and some cannot, and knowing which you are dealing with is the first piece of work. The firm will tell you honestly whether it can take a compressed engagement, and will decline it rather than accept work it cannot deliver to the standard the deadline requires.
Nothing on this page is advice on your specific facts, and reading it does not create a professional relationship. Where a statutory position is described, it is described as at the date of publication and may change.
Start with a scoping conversation
Tell us the position you are in. We will tell you what the work involves, what it costs and how long it takes, in writing, before anything begins.