Professional work consumes time the moment it starts, and time cannot be returned to stock. This policy sets out exactly when you can cancel, what is deducted at each stage, when nothing is refundable, and how long the money takes to reach you. It is a contract term, not a statement of intent, and it is linked from the checkout page before you pay.
1. What this policy covers
1.1 This policy applies to every service purchased from tax-samadhan.com or engaged under an Engagement Confirmation issued by TAXSAMADHAN CONSULTING PRIVATE LIMITED, CIN U74120UP2022PTC167960, GSTIN 09AAJCT5530G1Z7, registered office 19/201, Sundram Khand, Sector 19, Vasundhara, Ghaziabad, Uttar Pradesh 201012, India.
1.2 It forms part of the Terms & Conditions. Terms defined there carry the same meaning here.
1.3 Nothing in this policy limits a right you have as a consumer under the Consumer Protection Act 2019 or the Consumer Protection (E-Commerce) Rules 2020.
2. The stages that determine your entitlement
2.1 A refund depends on how far the engagement has travelled, measured by these markers:
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Purchase
Payment is taken and an order acknowledgement is issued. No contract for the professional work exists yet.
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Scoping call
Normally held within one Business Day of order confirmation. The matter is defined, assumptions are tested and the fee is confirmed.
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Engagement Confirmation
We issue a written confirmation or engagement letter. The contract forms at this point and not before.
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Commencement of substantive work
Professional time is recorded against the matter: records are read, analysis begins, positions are researched.
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Draft or 75% completion
A draft Deliverable is shared with you, or more than 75% of the agreed scope is complete.
3. Cancellation by you
3.1 Within 7 days of purchase, before the scoping call and before an Engagement Confirmation
3.1.1 You receive a full refund of the fee paid, less any non-refundable third-party charge already incurred on your instruction. Where such a charge exists, we identify it and show the amount.
3.2 After the scoping call, before substantive work begins
3.2.1 We deduct 10% of the fee or ₹5,000, whichever is lower, and refund the balance. The deduction covers the scoping call, the conflict and identity checks, and the preparation of the Engagement Confirmation.
3.3 After substantive work has commenced
3.3.1 We refund the unearned portion: the fee paid, less the professional time recorded on the matter to the date we receive your cancellation, less third-party costs already incurred.
3.3.2 The refund statement itemises the time recorded, by stage, so you can see what the deduction is for.
3.3.3 Where recorded time and third-party costs equal or exceed the fee paid, no refund is due. We do not invoice you for the excess unless the engagement was expressly billed against time.
3.4 After a draft is shared or 75% of scope is complete
3.4.1 No refund is due once more than 75% of the agreed scope is complete, or once a draft Deliverable has been shared with you, whichever happens first. At that point the analysis is done and the value has passed to you, whether or not you proceed.
3.5 Summary
| When you cancel | What you receive |
|---|---|
| Within 7 days of purchase, before scoping call and Engagement Confirmation | Full fee, less any non-refundable third-party charge |
| After scoping, before substantive work | Fee less 10% or ₹5,000, whichever deduction is lower |
| After substantive work commences | Fee less professional time recorded and third-party costs incurred |
| After a draft is shared, or past 75% of scope | No refund |
4. Where no refund is due
- Where a Deliverable conforms to the agreed scope but you disagree with the professional conclusions in it. We are engaged to reach a defensible view, not a preferred one. A conclusion you dislike is still the work you bought.
- Where a Deliverable has been used in a filing, a transaction, a negotiation or a submission to a third party. Use is acceptance.
- Where more than 75% of the agreed scope is complete, or a draft Deliverable has been shared.
- Where delay is caused by information you did not provide, decisions you did not take, or access you did not give.
- Where an outcome you hoped for did not follow — an assessment, an approval, a price, a ruling or a counterparty’s decision. We do not sell outcomes controlled by third parties.
- Where the engagement was terminated by us under clause 14.2 of the Terms & Conditions for your material breach or non-payment.
- Third-party charges already paid out on your instruction, including statutory fees, filing fees, portal charges and data subscriptions.
5. Deficient work
5.1 If a Deliverable does not meet the agreed scope, tell us in writing within 15 days of receiving it, identifying what is missing or wrong.
5.2 We re-perform the affected work at no charge, within a timeframe agreed with you. Re-performance is our first remedy and the one that usually restores the position.
5.3 Where re-performance is not practicable, or where you would rather not have it, we refund the portion of the fee attributable to the affected part of the scope.
5.4 Clause 4 does not defeat a claim under this section. A conforming Deliverable you disagree with is not deficient work; an incomplete or non-conforming Deliverable is, and it is fixed or refunded.
6. Retainers and continuing services
6.1 Retainer engagements, including virtual finance function and continuing compliance work, are cancellable on 30 days’ written notice by either party.
6.2 The current billing period is non-refundable. Notice takes effect at the end of the period in which the 30 days expire, and we continue to serve you until then.
6.3 Unused hours do not carry forward into a following period and are not refundable. Retainer capacity is reserved for you whether or not it is used.
6.4 On the effective date of cancellation we hand over records, working files and access credentials belonging to you, and confirm what remains in our retention under the Privacy Policy.
7. Cancellation by us
7.1 We may decline or withdraw from an engagement where a conflict of interest exists, where identity or source-of-funds checks cannot be satisfied, where the matter is outside our competence, or where continuing would require a position we consider untenable.
7.2 Where we withdraw for a reason that is not your breach, we refund the fee paid less professional time properly recorded to that point, and where we withdraw before any work has started, we refund in full.
8. How to ask for a refund
8.1 Email info@tax-samadhan.com with the subject line “Refund request”, quoting the order number or engagement reference, the date of purchase and the reason. A request made by telephone must be confirmed in writing before the timelines in section 9 begin.
8.2 We may ask for the information we need to identify the engagement and verify that the request comes from the paying party.
9. Timelines we hold ourselves to
| Stage | Time |
|---|---|
| Acknowledgement of your request | 2 Business Days |
| Written decision, with the calculation | 7 Business Days |
| Refund initiated with the payment gateway | 5 to 7 Business Days after approval |
| Credit to a bank account or card (India) | 5 to 10 Business Days after initiation |
| Credit to UPI or a wallet | 1 to 3 days after initiation |
| Credit to an international card | 7 to 21 days after initiation |
The periods after initiation are controlled by banks, card networks and the payment gateway, not by us. We give you the gateway’s refund reference so you can trace the payment with your bank.
10. How refunds are paid
10.1 A refund is made to the original payment method. We do not refund to a different account, a different card or a third party.
10.2 Refunds are made in the currency of the original payment. Exchange rate movement between payment and refund, and any conversion charge levied by your bank or card issuer, is yours.
10.3 Where GST was charged, the refund includes the proportionate GST and a credit note is issued against the original tax invoice. Where the supply was zero-rated as an export of services, no GST arises on either side.
10.4 Payment gateway charges on the original transaction are not deducted from a refund made under clause 3.1.
11. If you disagree with our decision
11.1 Ask for a review by writing to the Grievance Officer. The route, the timelines and the escalation are in the Grievance Redressal Policy.
11.2 A dispute that survives that process is handled under clause 16 of the Terms & Conditions: 30 days of good-faith discussion between senior representatives, then arbitration seated at Ghaziabad, in English, the award final and binding. Your statutory route to a consumer commission is unaffected.
12. Contact
12.1 info@tax-samadhan.com · +91 7303967800 · Monday to Friday, 09:30–18:30 IST. What we deliver and when is in the Delivery Policy (Digital Services); the response and review standards we work to are in the Service Level Commitments.